Lessons From Tech Leaders Archives - HackerRank Blog https://bloghr.wpengine.com/blog/tag/lessons-from-tech-leaders/ Leading the Skills-Based Hiring Revolution Tue, 05 Mar 2024 15:23:19 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.1 https://www.hackerrank.com/blog/wp-content/uploads/hackerrank_cursor_favicon_480px-150x150.png Lessons From Tech Leaders Archives - HackerRank Blog https://bloghr.wpengine.com/blog/tag/lessons-from-tech-leaders/ 32 32 Optimizing for Excellence: EY’s Modern Approaches to Streamlining Hiring Processes https://www.hackerrank.com/blog/ey-optimizing-hiring-processes/ https://www.hackerrank.com/blog/ey-optimizing-hiring-processes/#respond Mon, 04 Mar 2024 14:08:27 +0000 https://www.hackerrank.com/blog/?p=19352     In the realm of technology and recruitment, Ernst & Young (EY) stands as...

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In the realm of technology and recruitment, Ernst & Young (EY) stands as a beacon of innovation, pioneering strategies that address the ever-evolving challenges of tech hiring. EY is one of the world’s largest professional services networks and has over 350,000 employees! With employee strength as strong as this, EY faces unique challenges in terms of finding skilled talent, dealing with thousands of candidates for each open role, and more!

In a recent conversation with EY, we uncovered profound insights shared by two distinguished figures from EY, unveiling their approach to shaping the future of talent acquisition in the technology sector. 

We spoke with Tanu Garg, Executive Director at EY, who brings over 14 years of experience in risk and regulatory reporting across major banks and financial institutions. Her expertise spans both US and UK regulatory frameworks, with pivotal roles at Barclays and Genpact before her tenure at EY.

Joining her was Thiru Vengadam, Partner at EY and a vanguard in the tech and digital arena. Thiru’s impressive career includes significant tenures at Citigroup and Bank of America, where he was instrumental in driving digital transformations.

EY and HackerRank in conversation about optimising hiring strategies

Optimizing Tech Hiring

The discussion centered on EY’s pioneering techniques in tech hiring, exploring the challenges of aligning talent with rapidly evolving technological demands, and the strategies EY employs to navigate these complexities effectively. This theme is particularly relevant as companies grapple with the dual challenge of meeting immediate project demands while also building a resilient and adaptable tech workforce for the future.

EY’s approach to this challenge is multifaceted, blending traditional recruitment strategies with innovative practices that recognize the unique demands of the tech sector. 

Navigating Demand Fulfillment Complexities

At the heart of EY’s recruitment strategy lies the challenge of aligning talent with the dynamic demands of technology. With a global team of over 75,000 technology professionals, EY’s growth in the tech space necessitates a nuanced approach to recruitment, balancing traditional consulting specialization with a burgeoning startup culture. This method ensures recruitment of individuals who are not just skilled but also adaptable to technological advancements.

Innovative Recruitment: The Hack to Hire Model

EY’s “Hack to Hire” model exemplifies their innovative approach to recruitment. By leveraging hackathons and similar competitions, EY identifies candidates who not only possess technical expertise but also exhibit creative problem-solving skills, ensuring a dynamic and effective match between candidates’ capabilities and project needs.

HackerRank’s platform enables EY to conduct these competitions at scale, offering a dynamic and engaging way to assess candidates’ real-world capabilities.

The Importance of Skillset Diversity

Skillset diversity is paramount in tech hiring, given the vast and varied field of technology. EY’s approach to mapping specific skills required for each project underscores the importance of understanding and addressing the diverse skill sets needed for successful recruitment and project implementation.

The HackerRank Effect

In the tech industry, where skillset diversity is crucial, HackerRank plays a pivotal role in EY’s recruitment strategy. The platform’s extensive skills directory and tailored assessments allow EY to map and evaluate the specific skills required for various tech roles. This capability is key to addressing the wide range of digital skills needed in today’s tech landscape, from data analytics to digital transformation initiatives, ensuring that EY’s talent pool is both diverse and proficient.

The implementation of HackerRank within EY’s recruitment process has yielded tangible benefits. HackerRank assessments were instrumental in processing and evaluating a vast influx of referrals, streamlining the selection process, and significantly reducing the time-to-hire. Moreover, HackerRank’s role in internal assessments and skill validations has been crucial for EY’s upskilling and reskilling initiatives, ensuring that the workforce remains at the cutting edge of technological advancements.

Personalizing the Recruitment Process

EY’s recruitment process is characterized by its personalized nature. Utilizing technology, EY tailors the recruitment experience to align with the strengths and aspirations of individual developers. This tailored approach ensures a mutually beneficial relationship between the candidate and the company, fostering a conducive environment for growth and innovation.

By leveraging HackerRank, EY can tailor the recruitment experience to individual candidates, aligning assessments and challenges with the candidates’ unique skills and career aspirations. This personalized approach not only enhances the candidate experience but also ensures a better fit between the new hires and EY’s project needs, fostering a productive and satisfying work environment.

Conclusion

EY’s insights into tech hiring illuminate the path forward for talent acquisition in the technology sector. By embracing agility, diversity, and personalization in their recruitment strategies, EY not only addresses the immediate needs of their projects but also sets the stage for the future of the tech industry. As the landscape of tech hiring continues to evolve, EY’s pioneering approaches offer valuable lessons for organizations striving to navigate the complexities of recruiting in the digital age, shaping a future where talent and technology converge to drive innovation and success.

To know more about EY’s strategic approaches to acing tech hiring, visit here.

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Key Insights From Our Conversation With Zerodha’s CEO and CTO: How to Grow a Tech Company https://www.hackerrank.com/blog/our-conversation-with-zerodha/ https://www.hackerrank.com/blog/our-conversation-with-zerodha/#respond Wed, 25 May 2022 18:47:27 +0000 https://bloghr.wpengine.com/blog/?p=18183 We were recently joined by Zerodha’s CEO & Co-Founder Nithin Kamath and CTO Kailash Nadh...

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Zerodha_Growing Your Company

We were recently joined by Zerodha’s CEO & Co-Founder Nithin Kamath and CTO Kailash Nadh for a candid conversation about growing a tech company.

Read on for a few of our favorite insights from the talk, or watch the full livestream below:

Know How To Sell

“I think the most important skill a business person should have is knowing how to sell.”

Nithin Kamath began the conversation by highlighting the importance of sales experience in entrepreneurship. 

Dedicate Time to Creative Pursuits

“Though it seems out of left field, taking on creative pursuits like learning how to play an instrument or making pottery or even playing a sport can help you run a business.”

Kamath discussed creative pursuits and how they can help entrepreneurs develop the business skills needed to run a tech company.

Pick a Specialization

“You also need to pick a specialization. You need to find something that you love and venture deep into it. For me, that’s the market.”

Entrepreneurs may have a variety of interests, but Nithin Kamath declared that entrepreneurs should pick a key business area to specialize in.

Be Adaptable

“Markets are all about uncertainty and volatility so it’s in our DNA as a company to be vigilant and nimble.”

Markets are constantly changing and companies need to consistently adapt to remain competitive, so Kailash Nadh proclaimed the need for businesses to be adaptable.

Make the Right Business Decisions

“Even if you have the most talented developers or the most sophisticated infrastructure, an executive-level team that doesn’t have deep expertise in tech being in charge of tech decisions means the business might just collapse.”

Nadh explained that having the best tech and developers alone doesn’t guarantee success, and experienced executives need to make the right decisions to ensure their company is successful.

Deconstruct Every Idea

“All of us in the tech team get excited by many features that other companies are implementing but we objectively deconstruct every product idea, business idea and feature idea, by involving everyone in the company and deciding, based on objective questions, whether it’s worth doing.”

It’s easy for product teams to be influenced by what other companies are doing, but Kailash Nadh detailed Zerodha’s process of deconstructing every feature idea before deciding what to develop.

Prioritize Accessibility

“We want to make our app as user-friendly as possible to as many people as possible, so that naturally means that accessibility is a key part of our product philosophy.”

User-friendly apps have higher adoption rates and accessible apps are more user-friendly, so Nadh affirmed the business value of prioritizing accessibility in product development.

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How Dream11’s Technology Powers India’s Fantasy Sports Frenzy https://www.hackerrank.com/blog/how-dream11s-technology-powers-indias-fantasy-sports-frenzy/ https://www.hackerrank.com/blog/how-dream11s-technology-powers-indias-fantasy-sports-frenzy/#respond Thu, 17 Feb 2022 16:17:18 +0000 https://blog.hackerrank.com/?p=18026 Making millions through fantasy sports may sound like a pipe dream, but one Indian company...

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Making millions through fantasy sports may sound like a pipe dream, but one Indian company is working to make this dream a reality.

Dream11 is a gaming app that revolves around building fantasy sports teams and battling it out with friends and strangers in a virtual playing field. The app hosts an array of sports – cricket, football, hockey and more – and has caught the attention of millions of users all over the country.

HackerRank’s Senior Director of Marketing, Aadil Bandukwala, recently sat down with Dream11’s CTO Amit Sharma to talk about the dream teams, tools and technologies behind the popular app – watch the full conversation below, or read on for takeaways.

Key Takeaways

  • Performance is the DNA of Dream11’s engineering teams
  • Personalization and enhancing social gaming are key areas of focus for the company in 2022.
  • The tech team is divided into four pods, or “dream teams.”
  • Dream11 is big on homegrown solutions.

The theme of the year is personalization

Personalisation has been a key driver of success in businesses for many years now – Coca Cola’s “Share a Coke” campaign, Snapchat’s Bitmoji and Grammarly’s weekly personalized reports have all been incredibly successful initiatives. 

At Dream11, Amit said they’re focusing on this in 2022. “We’ve dabbled with personalization. For example, a couple of years ago, we introduced a “For You” page on our app where users are recommended contests based on previous ones they participated in. It’s enjoyed a lot of success so far; 85% of user interaction with contests actually begins in this section.” 

“This year, we want to optimize for personalization everywhere in the app – from the homepage to the payments screen.”

“Another key area of focus for us this year is integrating our social and gameplay aspects. The app contains groups, connected networks, and chat options but we’re going beyond providing these basic social features. We’re going to provide users abilities like joining contests from a group and reading friends’ scores to make the app more engaging.”

Social gaming saw a meteoric rise during the pandemic, and is predicted to make a long lasting impact on the gaming industry. At the fringes of social gaming lie metaverses, blockchain, NFTs and the play-to-earn business model which are all piquing the curiosity of business leaders around the world today.

The “Dream Teams” – and Their Tools  

Big goals necessitate a competent and organized team equipped with the right tools to achieve them.

“Our entire team is divided into four pods, or dream teams,” said Sharma. “Each team is responsible for a certain area – there is one for gameplay, there’s one for social, there’s one for gamification.”

What are the tools and technologies that these dream teams are equipped with to create? “We do some standardization when it comes to our programming languages and frameworks – more than 90% of our services are written on vert.x.” said Sharma, “Because we’re a lean team of 350 engineers, standardization helps. Some of the “behind the scenes” services I talked about earlier use Cassandra, some use Ignite, some use MySQL and Aurora, and some use Aerospike, and elasticache is the caching layer for it.” 

He talked about the journey they made from a monolithic architecture (where all software is unified and sits in one place) to a microservice-based one – “A few years ago, we realized that we need to develop deep expertise in distributed systems and create a complete micro services architecture instead of the monolithic one we had in order to serve millions of users concurrently.”

Amit expanded on the services, “When you open the app, the homepage that loads is powered by a service, we have a “contest” service that lists all the contests associated with the user’s account, we have a “leaderboard” service and behind the scenes, we have automated services like authentication that complete the user flow. Each of these services are individually and carefully designed.”

Alongside attention to detail and creative flexibility through industry-first technologies, Sharma said that performance is the DNA of the engineering team. The performance testing framework they use is “Torque”, a homegrown solution made up of Jenkins, Scala, Spark and more.

In-house vs. Outsource

Being made in-house, Torque is not an outlier in Dream11’s tech stack – in fact, they have many homegrown solutions that they’ve built from the ground-up. 

Sharma recalled when they decided to focus on building solutions in-house rather than look for suitable third party solutions. “Every startup goes through a journey. In the beginning, you don’t have the in-house expertise to build solutions yourself, so you just pick anything off the shelf that you can afford and fit it into your stack,” said Sharma.”It becomes different when you start to scale. Our scale is one of the highest in the country right now. When we leveraged third-party vendors and solutions, we observed many bottlenecks.”

It’s a common problem that isn’t talked about enough – Third party solutions that serve hundreds and hundreds of customers tend to have a common set of features that they offer everybody or groups of customers. “If there’s a use-case or need that’s very specific to you, it’s highly unlikely that they’ll incorporate it in their product or service unless you’re a huge and influential brand,” said Sharma.

Developing solutions in-house comes with its own set of challenges, too. For example, this approach begets higher costs including training if your employees don’t have the requisite skills. For the last couple of years, outsourcing has enjoyed the spotlight as freelance workers grow in numbers and more businesses embrace the gig economy. According to Upwork, 50 percent of freelancers provide highly skilled services such as computer programming, IT, and business consulting. 

DataAware is Dream11’s data solution built from scratch; it’s a funnel analytics tool they use to analyze and understand user behavior. “In today’s world, a data lake with a simple SQL interface is not enough,” said Sharma. “We’re also a data-driven company; one of our company values is data obsession so it makes sense that we built our own data platform.”

They’ve also built a customized machine learning model. “The data science team is able to accurately predict the traffic expected using our homegrown ML model,” said Sharma. 

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Understanding the Crypto Industry Today, with CoinSwitch Kuber https://www.hackerrank.com/blog/understanding-the-crypto-industry-today-with-coinswitch-kuber/ https://www.hackerrank.com/blog/understanding-the-crypto-industry-today-with-coinswitch-kuber/#respond Fri, 31 Dec 2021 15:02:48 +0000 https://blog.hackerrank.com/?p=17947 “We wanted to simplify the experience of buying cryptocurrency” From this simple train of thought,...

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“We wanted to simplify the experience of buying cryptocurrency”

From this simple train of thought, grew a billion-dollar company. CoinSwitch Kuber is the latest entrant to the crypto unicorn club in India  —  their platform empowers millions of users to invest in crypto and witnessed a surge in its user base in the last year. While talking about crypto, it’s impossible not to also talk about blockchain, Web 3.0 and decentralisation; these were the gamut of topics we discussed with CoinSwitch Kuber’s CEO Ashish Singhal and CTO Govind Soni on HackerRankTV, recently.

Teamed with their insights, this blog post attempts to be a guide to understanding the crypto industry today. If you’d like to watch our conversation with Ashish and Govind in full, click below.

1. Do security and liquidity go hand in hand? 

In a stock exchange, assets are held in a depository. For example, the Bombay Stock Exchange holds stocks in the Central Depository Services Limited (CDSL). Trading crypto is different in the sense that the crypto exchange the trader is using, holds all their assets, making the security stack of a crypto exchange like CoinSwitch Kuber, that much more critical. 

“Today, CoinSwitch secures billions of dollars’ worth of crypto and we’ve laid out our security stack based on wallets.” said Singhal.

Here, wallets refer to where cryptocurrencies are stored. A cold wallet is one that’s not connected to the internet, which makes it near-bulletproof to attacks. However, it’s more difficult to carry out transactions in a cold wallet than a hot one, which is always connected to the internet, making it vulnerable to attacks. A third type of wallet — the warm wallet is similar to the hot wallet, with some minor differences.

“Since we are a part of a cryptocurrency exchange aggregator, liquidity is important to facilitate fast movements across exchanges.” continued Singhal, “This is where warm wallets and hot wallets prove beneficial for us; they provide liquidity for CoinSwitch’s operations and enable hassle-free transactions for our users.”

2. Fitting blockchain where it doesn’t fit.

When asked about the qualities they look for in hires, Singhal said, “Technical expertise comes second. What comes first are the problems they’re excited about; actual problems that blockchain can solve and not ones that blockchain is being forced to solve.”

He brought up a pertinent issue that blockchain adoption is witnessing today fitting blockchain where it doesn’t fit. 

Though the concept of blockchain was first introduced all the way back in 1991, it gained popularity only in the last few years, and many companies have since rushed to fit it into their tech stacks without evaluating if it's really the best available solution out there for their problems. 

This can cause complications down the road. The advantages of blockchain are many and promising distributing power from a central authority and immutable transaction records, but it also brings with it a cap on transactions and dispersed communication, among other drawbacks. Keeping these in mind, evaluating blockchain’s fit as a solution for a problem is a necessary first step to take.

3. Decentralisation as a harbinger of equity.

There is a dearth of boomers and millennials engaging in, and advocating for decentralisation today. On the other hand, a massive number of Gen Z folks are hurriedly investing in crypto, roaming in metaverses and establishing their presence in Web 3.0. When asked about it, Singhal said, “They (the older generation) have seen both the good and bad side of centralization They have seen businesses thrive because of a strong leadership and also, the 2008 financial crisis. I think most of them can predict the advantages and pitfalls of decentralization too.”

One of these advantages of a decentralised organization or system is that the rules are the same for everyone in it. Singhal explained, “There’s no denying that people of different social statuses are treated differently in centralised institutions today. The beauty of decentralisation is that it eliminates such bias.” 

At CoinSwitch, solving for equity is one of their top priorities. Singhal said, “We are trying to make money equal for everyone. Everyday, we’re trying to answer questions like 'how do we support all types and age groups of investors?’ and ‘how do we create opportunities for our users to grow their money?’” 

4. Crystal-gazing for the crypto industry.

The future is exciting — and uncertain. Web 3.0, blockchain technology and the crypto industry are all brimming with possibilities and Singhal and Soni had some predictions to make about the same. 

“The traditional finance industry and the crypto industry will work hand in 
hand in a new financial ecosystem.” 

As consumers demand faster, more secure and transparent services from traditional institutions, the advantages of adopting new-age technologies and joining forces with crypto companies loom large and clear for traditional banks and other financial institutions and many are already doing it In August of this year, Standard Chartered, a leading financial services company founded in 1969, made news when it invested in Ripple, a blockchain-enabled payment protocol and network.

“The next big technology company will emerge from the blockchain industry.” 

His prediction is not too far from reality. As Morning Consult’s latest report disclosed, 5 of the 20 fastest growing brands in 2021 were blockchain companies and there’s a massive exodus of talent happening towards these companies. 

“There will be two spaces that people will live in  the physical space and 
the digital space. Already, retail stores, corporate offices, and video games 
have established their presence in the metaverse.”

Though interest in metaverses like Decentraland and Axie Infinity has been growing steadily for a while, tech giant Facebook’s recent rebranding to Meta established the significance of virtual worlds. Companies are now rushing to grab a piece of land and set up shop in these metaverses, and become a part of the next generation of the internet.

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Insurance as a Craft and Its Digital Transformation, With Chubb’s Mohan Narayanaswamy https://www.hackerrank.com/blog/insurance-as-a-craft-and-its-digital-transformation-with-chubbs-mohan-narayanaswamy/ https://www.hackerrank.com/blog/insurance-as-a-craft-and-its-digital-transformation-with-chubbs-mohan-narayanaswamy/#respond Wed, 22 Dec 2021 18:02:16 +0000 https://blog.hackerrank.com/?p=17937 Insurance is not traditionally regarded as a craft. But Mohan Narayanaswamy says otherwise.  “Insurance is...

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Insurance is not traditionally regarded as a craft. But Mohan Narayanaswamy says otherwise. 

“Insurance is a very personal thing and we, at Chubb, are craftsmen of it,” he said. 

Narayanaswamy’s illustrious career in tech began in Phillips back in 1985, when the software industry was booming with opportunities thanks to the growing popularity of personal computing. Today, he oversees a wide range of digital services, from Intelligent Process Automation to Data Analytics and Cat Modeling, at the world’s largest publicly traded P&C insurance company. 

HackerRank’s Senior Director of Marketing, Aadil Bandukwala, recently had the opportunity to chat with the tech leader to learn more about what makes an excellent insurance provider, what dictates Chubb’s work culture and the tech stack the company wields to address challenges the insurance industry faces today. 

Have a listen to their conversation on HackerRank Radio, or read on for some interesting takeaways from the episode.

1. The (Insurance) Revolution is Happening

The insurance industry has historically been a little slow to adapt to technological trends, but Chubb has set itself apart. 

Though the company was founded almost 140 years ago, it has thwarted apparent threats and ridden many industry-transforming waves successfully — one of which was digital transformation. 

“Being digitally aligned is one of the strategic priorities of Chubb,” said Narayanaswamy. “As an insurance company, we are in the business of managing risk and we heavily rely on data analytics and insights to make informed decisions here.”

The company’s investment in data intelligence is a small piece of a much larger relationship with digital transformation Chubb Studio, the company’s one-stop online shop for insurance, is one great example of this bigger picture. The platform enables Chubb’s partners to build and deliver Chubb insurance products easily and quickly, all on the web. Providing integrations through microsites, widgets and APIs, Chubb Studio aims to embody its tagline: “Digital insurance in a box.”

The problems that Chubb’s solving for today have plagued the industry for a while. “Enhancing agents’ and customers' online experience, simplifying and streamlining insurance distribution, automating the underwriting process, improving analytical data quality, and cybersecurity are a few of the problems we are working on,” said Narayanaswamy. By addressing these pertinent issues, the company is helping the industry at large move in a forward direction.

2. Changing the Image of Insurance

For a long time, insurance and insurance companies have been met with a lack of understanding and trust in the public eye.

What makes a great insurance provider? “Great underwriting, risk engineering capabilities and a speedy claims process,” Narayanaswamy said. Chubb keeps its focus on all three.

The company serves a diverse customer base and operates in 54 countries. (You can find a Chubb insurance policy just about anywhere.) For such a global company, Chubb has a focus on localness and personalization in order to provide the right policy and establish trust in insurance at large. 

“Keeping every individual, family or business’s needs at the forefront, we build insurance policies from scratch with precision and expertise. We truly are craftsmen of insurance,” said Narayanaswamy. 

3. The Tech Team That’s Makes It Happen

What are the tools that Chubb’s tech teams work with? Cybersecurity, customer experience and risk management are all critical components that the company factors in, which warrants industry-standard tools and frameworks.  

“We work with .NET, Azure, Python, and frontend technologies like Angular, React and Node.js,” Narayanaswamy said. “We also have a few industry-standard ETL (Extraction, Transformation and Loading), RPA (Robotic Process Automation) and IPA (Intelligent Process Automation) tools, reporting and BI tools, test automation frameworks, and data-related technologies like SQL in our tech stack.” 

The company’s modern tech stack is another example of its commitment to digital transformation, but keeping up with the latest technologies, especially from a skills perspective, can be challenging for employees. But Chubb has some dedicated resources to help the team out. 

“We provide a range of learning opportunities for employees,” said Narayanaswamy. “Through our Global Chubb Talent Portal, they have access to a huge digital library of courses on business management, professional development, technologies and just about anything that they would want to upskill in.” 

Though the company’s teams are spread across the world, they’ve realized that leading by example is a strategy that succesfully unifies the team and builds a stronger work environment.

“Chubb executives take accountability, passionately stand behind our company promises and value differences to set the stage for our employees,” Narayanaswamy said.

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From Zero to Sixty: How BukuWarung Scaled Its Engineering Team during Rapid Growth https://www.hackerrank.com/blog/accelerating-the-zero-to-one-phase-in-a-startup-with-bukuwarungs-engineering-leader/ https://www.hackerrank.com/blog/accelerating-the-zero-to-one-phase-in-a-startup-with-bukuwarungs-engineering-leader/#respond Thu, 11 Nov 2021 15:43:30 +0000 https://blog.hackerrank.com/?p=17804 Fintech is booming in Indonesia — and one 2-year-old startup is accelerating the adoption of...

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Fintech is booming in Indonesia — and one 2-year-old startup is accelerating the adoption of digital bookkeeping in the country. BukuWarung is a bookkeeping and digital payments startup for Indonesia’s micro, small and medium businesses. It was founded in 2019 when a vacation in Indonesia opened the founders’ eyes to the lack of digitalization of business processes in many small stores, which were still using pen and paper to keep records. 

The startup’s growth has been spectacular. It’s already amassed 6.5 million registered stores, and currently handles $2 billion USD in annualized digital payments.

Such impressive growth begs a number of crucial questions: How do they structure their teams? How did they scale past their PMF (Product Market Fit) phase? How have they scaled their hiring efforts? BukuWarung’s Vice President of Engineering Rajesh Chandrashekaran recently sat down with our Senior Director of Marketing Aadil Bandukwala to unpack these questions in full. Have a listen here, or read on for some takeaways.

1. Be very customer-focused

Aadil Bandukwala:  

Some think that the most challenging period for a company is when they’re trying to go from idea to MVP. What's your definition of this phase—the product-market fit phase, what did this look like at BukuWarung, and at what stage is the company currently at?

Rajesh Chandrashekaran:  

Before I answer this, let me provide some context on BukuWarung itself, because a large part of our audience may not know what we do. The word BukuWarung can be split into two - Warung means shop, and Buku refers to bookkeeping. 

BukuWarung is building the digital infrastructure for about 16 million MSMEs (micro, small and medium enterprises) in Indonesia. We have a 4.8 rating on Glassdoor, which is a testament to our vibrant people-centric culture. The app has 6.5 million registered merchants in more than 750 cities, and we also recently did about 2 billion USD in annualized digital payments. We are on a journey to becoming a super app of sorts for merchants. We began by providing just bookkeeping services, but merchants can now take care of things like utilities, transferring money, taking loans, and much more. Our app has a 4.4 rating on the play store. 

Our journey began early in 2019.  While traveling to Indonesia, the founders Chinmay and Abhinay noticed many shopkeepers writing their dues on a piece of paper. It surprised them, as people who regularly use finance-related apps like Splitbuy. They dived deep into this by talking to a lot of merchants, around 400 of them though I don't know the exact number. They discovered that this segment was clearly underserved and then began building an app to solve this problem. 

It took about a week to build, and soon after, the founders organized a merchant community event in Jakarta. It wasn’t very big or fancy—there were about 60 merchants sitting in a room listening to the app’s builders. They provided feedback and after these improvements were implemented, it launched on the play store. They got 50 downloads in one day, most of the downloaders were the merchants they met earlier to discuss their problem. These merchants were the sounding board for them.

They were able to reach about 10k merchants within two months and achieved a 94% monthly retention. For an app among thousands that are being launched every day on the play store, that's a pretty good number. The main takeaway from this story is during the PMF phase, if you’re constantly and carefully listening to user problems and connecting with them, your idea will work out really well. Be very customer-focused. 

2. Good Talent Comes From Everywhere

Aadil Bandukwala:  

What do you look for when hiring tech talent?

Rajesh Chandrashekaran:  

What we specifically look for, considering we’re a startup, is high energy levels, an eagerness to learn, and an ability to think and scale fast. 

From a process point of view, this translates to a HackerRank test, followed by a few technical and personal interviews. During the interview with a hiring manager, there’s a lot of focus on values - having a strong ownership attitude and being able to move fast, and our company culture. I think those are, among other things, fundamental to finding a good fit. We also believe that good talent comes from everywhere. So we don't pay a lot of attention to the candidate’s past professional experience if they’ve worked with big brands etc. We filter through these to see what the person has to offer to us. 

We have a very strong engineering culture—we do weekly architectural design reviews, biweekly tech talks, and we take pride in our engineering engine, so we look for folks that resonate with this kind of culture. We don’t want to have our engineering simply hacking things together, we want to build quality products from the ground up.

3. Retrospect, Try, Refine, and Repeat. 

Aadil Bandukwala:  

In the flurry of activity during the initial stages of a company, process management is often forgotten. According to you, when should companies look into their processes specifically and how should they go about setting it up? 

Rajesh Chandrashekaran:  

I've seen several different models, like day-to-day and sprints. In the earlier days of a company, there’s a lot of things people figure out and do on the fly but the consequence of this is that releases get delayed and the process is very loose in general. 

Over time, you develop a culture of iterating looking at retrospectives, and actively figuring out what you can do better. Optimizing the process comes naturally, but this also tends to be a little slow. You’ll have to spend some time balancing the old and the new, and figuring out what to keep and what not to keep.

There's always a scope to improve and learn, right? So, having a mindset of continuous improvement is really the best way to think about processes. Retrospecting, trying, refining, and repeating is the process of how to get to where you want to be.

Banner reading "Tech & Talent Talks with the World's Leading Companies"

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Building on Your DEI Foundation: Five Lessons from Twilio https://www.hackerrank.com/blog/building-on-your-dei-foundation-five-lessons-from-twilio/ https://www.hackerrank.com/blog/building-on-your-dei-foundation-five-lessons-from-twilio/#respond Wed, 13 Oct 2021 16:20:39 +0000 https://blog.hackerrank.com/?p=17774 In recent years, many tech companies have introduced programs to mandate diversity and unconscious bias...

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In recent years, many tech companies have introduced programs to mandate diversity and unconscious bias training, develop diverse hiring panels, and coach hiring managers to make their workforces more diverse and inclusive. This work is necessary, but the industry’s slow progress shows that it’s not sufficient to make the meaningful changes these companies strive for. 

Recently, I had the honor of speaking about this issue at the HR Technology Conference with two leaders I admire from Twilio, a global leader in cloud communications and customer engagement. Mat Connot, the company’s Senior Director of Talent Acquisition, and Savannah Curtin, its Director of DEI Talent, joined me to talk about creating a culture of diversity and inclusion in recruiting.

I was thrilled to present with Mat and Savannah because Twilio’s DEI efforts go above and beyond standard industry programs and have a proven impact. For example, the company increased the representation of women, Black and Latinx employees by significant margins from 2019-2020. 

 

Twilio's diversity stats from its 2020 DEI report

 

Twilio continues to evolve its DEI strategy, including recently implementing Racial Justice and Equity Initiatives that will drive forward the company’s antiracism commitment. Efforts like these shift the focus away from short-term goals toward lasting systemic change. 

“Many things can contribute to building a representative, equal and just environment,” Mat said at the event. “It’s not just a measure of how much you can hire in one quarter. We want to look at a longer scale.” 

As organizations of all stripes seek to build on their DEI foundations, they can learn a great deal from Twilio’s efforts. Here are five approaches to consider when building equitable hiring practices.

1. Attract diverse talent

To find and attract diverse talent, companies need to think outside the box of traditional recruiting and interviewing practices. By looking beyond typical candidates, schools, and career history, companies can reach diverse technical talent that may otherwise go overlooked.

Twilio has instituted several initiatives to attract these hidden gems. The company’s Hatch Program is a software engineering apprenticeship for underrepresented groups designed to nurture talent from within. It’s working: the company has offered jobs to 95% of graduates. Twilio Unplugged is an interview preparation series that teaches candidates about the skills, values, and experiences Twilio seeks in the interview process. It’s an especially useful tool to coach candidates with non-tech backgrounds on translating their experience into a technical interview.

By developing real, concerted efforts — whether that’s instituting programs similar to those at Twilio or even small steps like removing gender-specific language from job postings — companies can create space to attract diverse candidates.

2. Surface skills and potential

Another crucial aspect of an impactful DEI program is prioritizing skills over pedigree.

At Twilio, this means assessing candidates’ skills and values equally in the interview process. During our talk, Mat explained how they go hand-in-hand: “When we look for values alignment, we’re not asking, ‘Is the candidate like us?’ Instead, we mean, ‘Does the candidate practice certain values, like ownership, when they demonstrate their skills?'”

We’re proud to offer tools that help Twilio achieve this. Our Developer Skills Platform is designed to help hiring teams identify skills beyond resumes and create a consistent hiring bar.

“HackerRank is phenomenal in helping us set a baseline for core skills,” Mat said, “and in giving us the tools and language to navigate different phases of the assessment process.” 

3. Remove bias consistently

To uncover and root out bias, companies should continually evaluate their full hiring funnels.

This is not a one-time project. For example, one of Twilio’s long-term initiatives is its Bar Raiser program, which ensures that a neutral interviewer, or “Bar Raiser,” is part of every interview panel. Bar Raisers are trained to be on the lookout for bias — and on how to have honest conversations about eliminating it. Twilio’s commitment to the program means that a single “no” from a Bar Raiser means a candidate will not receive an offer. 

One of our primary goals at HackerRank is to support companies working to eliminate biases from hiring. We have developed a rigorous methodology behind our test development process to ensure that our assessments are highly job-related, reliable, and fair to all test-takers — regardless of their gender, ethnicity, or socioeconomic background. It helps organizations make their hiring processes consistent, standardized, and focused on candidates’ skills.

4. Operationalize talent development

Many companies have found success in developing programs that continually train existing employees. During our conversation, Savannah pointed out that developing talent from within is another way to uncover technical aptitude.

“It’s one thing to bring in talent. It’s another to help them grow, and to coach them on creating a career path in the organization,” she said.

A companion to Twilio’s Hatch program is RiseUp, a new career growth and leadership development initiative for Black and Latinx employees. In addition to career planning support, RiseUp offers these employees face time with senior leaders and the company’s board.

Other industry programs rely on training and upskilling as a constant source of new engineering talent. Amazon’s internal Tech Academy–part of the company’s $700 million investment in upskilling–is open to any nontechnical employee, providing intensive reskilling with the goal of transitioning Academy students into Amazon software developer roles.

5. Expand business ownership

A successful DEI program requires company-wide buy-in. The entire organization–from hiring managers to the C-suite–should be committed, engaged, and accountable. 

With its commitment to become an antiracist organization, Twilio is one of the companies leading that charge. 

“This will be a long journey for us to continuously listen, examine and understand where we need to make systemic changes,” Savannah said. “A key question will be, ‘How do we move away from fear toward growth and learning?’ We’re really focusing on how we shift from fear to growth and learning.”

Twilio’s DEI work continuously inspires me, and I am eager to see where this journey takes them. 

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Engineering Culture at CRED https://www.hackerrank.com/blog/engineering-culture-at-cred/ https://www.hackerrank.com/blog/engineering-culture-at-cred/#respond Tue, 28 Sep 2021 19:27:08 +0000 https://blog.hackerrank.com/?p=17746 Becoming one of India’s few unicorns in record time, CRED has positioned itself at the...

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Becoming one of India’s few unicorns in record time, CRED has positioned itself at the heart of the industry with a powerful yet simple motto—Rewarding the Trustworthy. With their P2P investment product Mint making an entrance in the market, they’re the talk of the town yet again. The booming start-up’s product suite has long been known for its attention to detail in design, and the incredible user journey it facilitates.

We invited CRED’s technology leaders - Kunal Shah, Ganesh Subramaniam, Ketan Jogani, Srinivas Iyengar, Swamy Seetharaman, and Kiran Biliyawala - to have a wide-ranging conversation about their obsession with design, how engineering is a largely creative process, and what makes CRED’s work culture stand out.

Continue reading for highlights from our discussion or click below to playback our livestream.

Trust is at the Center of Everything CRED does.

“Though trust should ideally be a component of every work culture, it became a strong value proposition for us because we’re a low-trust nation,” Kunal says. “Workers in our country struggle with micromanagement, oversight, and discouraging policies at their workplace.” 

In recent times, poor work culture in companies around the world has ushered in what’s being dubbed as The Great Resignation Era. CRED’s trust-centered work culture is a breath of fresh air amidst the dankness of tattleware and isolating work practices. 

Kunal elaborates on the small ways they establish trust, “We’ve instituted small policies like disbursing salaries at the beginning of months and giving potential employees their laptops before their offer letters. We also got rid of the non-compete clause in our contracts for employees.” 

“We don’t view the activity of hiring employees as just that; we’re hiring shareholders of the company as everyone at CRED received ESOPs. When employees think and behave like shareholders, they do their best work,” he says.

An excerpt from a Harvard Business Review study dating all the way back to 1984 reads “73% of the ESOP companies in our sample significantly improved their performance after they set up their plans.” To this day, employee ownership continues to be a harbinger of success. 

Speaking about the qualities they look for in potential employees, Srinivas says “We look for people who think about solving elegantly, who think like artists.” A snippet from CRED’s career page reads “most likely you will be talking to a singer, standup comic, artist, writer, athlete, maybe a magician (here)”. 

Srinivas continues, “If you’re able to build something from scratch or break down something into its atoms, then that’s a pretty good indicator that you’re a master of your craft. So, we're looking for people who can deconstruct elegantly.”  

Addressing The I vs T-shaped Developer Debate.

I-shaped, T-shaped, M-shaped, E-shaped.. though it sounds far from it, these are terms being used to describe employees in organizations around the world, based on their expertise and skills.

An I-shaped employee is used to refer to an employee who specializes in a single area, whereas a T-shaped one is more of a generalized specialist. The discussion about generalization and specialization has been gaining momentum in recent years; Thomas Epstein’s book “Range: Why Generalists Triumph in a Specialized World” and the Forbes’ Human Resources Council’s article are great summaries of the discourse.

“My advice to early-career developers is to start their career as an I-shaped developer.” Swamy says, “I think it’s important to master something when you’re young. Nothing compares to the knowledge you gain when you’re delving into the nitty-gritty. Identify your interests, narrow your focus, and arrange the building blocks.” 

“If you try to spread yourself too thin when you're beginning your career, your learning experience will be unsatisfactory and your knowledge, shallow.”, he continues

“Evolving into a T-shaped developer will almost be natural as you walk further down your career path. At CRED, we enable this by providing employees a soft boundary and progressive learning program. If a front-end engineer wants to transition to a full-stack position, they’re equipped to do so.”

Beautiful Things Last.

The CRED app has received countless accolades for its UI design, and Ketan tells us why.

“Everyone at CRED believes beautiful things last.” he says, “For a moment, let’s compare a suburban train station and a metro station in a city in India. They’re both a part of similar means of transport, but commuters treat them very differently.”

A 2019 Swacch Rail Swacch Bharat survey revealing the cleanliness scores of non-suburban and suburban railways stations in India backs up Ketan’s statement. The relatively new metro stations have been praised for their polished looks and world-class standards. “Visual appeal plays a big role in how well people treat something.”

“There’s a common confusion in companies’ product teams when it comes to design, development, and which aspects of these should come first. We’re a design-first company to the core.” Ketan says. 

“The design team is free to build whatever they want and whenever they want, and we proceed by building frameworks and platforms around it to make it come to life.” he details the steps of building at CRED.

“Next, we do something called dogfooding where we internally test out the feature with a close-knit beta testing group. We have a rigorous feedback process, and we test every little thing.”

On Building a Perfect Tech Stack.

Talking about the process of choosing tools for a stack, Kiran says, “While it’s tempting to run to the next best thing in the market, it’s important to keep in mind the company’s needs, goals, and your employee’s expertise.”

Some common architectures in the industry today are Event-driven, Microkernel, and Microservices architecture - the latter seeing a rise in adoption of late.

“Choosing an architecture and the technologies accompanying it is an elaborate process. The most important thing to keep in mind is the cost of development and maintenance and the possible future extensions,” she concludes.

What does CRED’s tech stack look like? Ganesh answers, “Our infrastructure runs on AWS cloud. We try to leverage AWS’ features for all of our functions. Self-managing a database is not an easy task, so the industry is moving towards fully managed services.”

AWS has proved to be a boon for many companies shifting to the cloud, and Amazon reported a whopping 37% revenue growth for AWS in Q2 2021.

“We use Java to develop microservices and rely on the Spring Boot framework quite a lot. On the database front, we prefer MySQL or RDS.” Ganesh says.

“We’re also constantly exploring, and recent entrants to our tech stack are Golang and gRPC in place of REST.” Some advantages of using gRPC over REST are better speed and capabilities like duplex streaming. In recent years, many tech-first companies have made the shift to gRPC in their environments.

 

 

 

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Creating Delightful Interview Experiences at Scale at Yelp https://www.hackerrank.com/blog/creating-delightful-experiences-at-scale-at-yelp/ https://www.hackerrank.com/blog/creating-delightful-experiences-at-scale-at-yelp/#respond Fri, 27 Aug 2021 11:58:51 +0000 https://blog.hackerrank.com/?p=17594 In a survey conducted in 2015, a whopping 93% of Yelp employees said that it...

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In a survey conducted in 2015, a whopping 93% of Yelp employees said that it was a great place to work, while the average number at a US-based company was 59%. 

The company has always put a strong focus on its values “be unboring, be tenacious, play well with others, be authentic, and protect your source.” which has allowed it to be a workplace for creative and motivated individuals to thrive. 

Now that the world of work has pivoted online, how has Yelp ensured they continue to give the same importance to their values? How have they adapted to remote hiring, while ensuring they provide a delightful experience to their candidates?

To answer these questions and more, Grace Jiras Yuan, Technical Recruiting Manager, and Sharadha Ramakrishnan, Director of Engineering for Data and Analytics Platform at Yelp joined Hackerrank’s Raghav Gopalakrishan, Senior Product Manager and Aadil Bandukwala, Senior Director of Marketing for an enlightening conversation about adapting to virtual hiring processes, and tips for job seekers on HackerrankTV. 

Click below to watch the livestream, or read on for takeaways from the discussion. 

1. You don’t need to have a technical background to work in the tech industry.

The appeal of working at tech-first companies is at an all-time high, partly fueled by their synonymity with companies that offer extraordinary employee benefits and the opportunity to work on products and services impacting a digital native user base that grows by the second. 

“You don’t need to have a technical background to break into the tech industry”, Grace says. A study published in 2018 by Glassdoor, showing that nearly half of the open roles at tech companies were non-technical, corroborates her statement.

Grace has been helping Yelp recruit stellar talent for over 8 years now. “When I first joined the company, I felt intimidated being around so many smart engineers, but I quickly learned that we’re all learning and growing together. We’re a team and every department at a company is as important as the other.” Grace reinforces an important piece of advice that’s often lost on candidates in a hypercompetitive job market - If you’re passionate about what you do, you can find a place anywhere. 

2. Mock interviews are a great tool for preparation.

Sharadha says, “My no. 1 recommendation for candidates who are preparing for an interview is to take up multiple mock interviews. Find a friend, a relation, or an acquaintance who is willing to do one with you.”

Today, individual and community initiatives offering mock interviews are growing in popularity, a testament to the age-old adage, “Practice makes perfect.” 

Grace adds, “Approach questions in a mock interview like you’re a teacher. Articulate the problem in your own words, and think the solution process out loud. Even if you don’t arrive at a conclusive answer, the interviewer becomes aware of your problem-solving process.”

3. Look beyond the challenges of remote hiring.

Recruitment teams have a lot on their plate, as the demand for talent surges. 

In our Guide to Practical Tips for Remote Hiring, we highlight the importance of having a well-defined workflow for hiring. Along with this, Grace recommends, “Have your hiring managers meet with the talent acquisition team regularly to exchange feedback. It can be a simple conversation about what's working well and what can be improved. Challenges are best solved collaboratively”

Sharadha adds, “It’s also important to look beyond the challenges and discuss the opportunities that remote hiring and scaling brings, and capitalize on it. For one, the talent pool has now widened so you have the chance to bring in candidates from all corners of the world to build a diverse workplace.” 

4. There is an increased responsibility on interviewers’ shoulders now.

Grace says, “In the pre-pandemic era when a candidate walked through a company’s doors, there were cues that they would pick up on to evaluate the workplace.” 

The cues Grace mentions could be subtle - like witnessing an ongoing meeting or obvious and unignorable like Facebook’s electronics vending machines, Google’s massage rooms, and a funhouse in Lego’s Denmark office. The massive growth that tech companies experienced in the last decade brought about creative, and playful additions to offices and office campuses that have earned many excited whispers from job seekers.

“Nowadays, candidates pay more attention to how collaborative interviewers are and listen to their stories about their time at the company to arrive at conclusions about the work-life balance and general satisfaction of the employees. So, as an interviewer, there’s a huge responsibility on your shoulders of conveying the best parts of your company”, says Grace.

Sharadha adds, “You should be well-versed with the candidate’s background, why they're making the career move, and tailor your interview accordingly. Another tip would be to make sure you have a good number of open-ended questions that you can rotate through interviews so the practice of interviewing doesn’t become mundane for you.”  

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The Booming Roles of New-age Tech in Delivery & eCommerce with Dunzo https://www.hackerrank.com/blog/the-booming-roles-of-new-age-tech-in-delivery-ecommerce-with-dunzo/ https://www.hackerrank.com/blog/the-booming-roles-of-new-age-tech-in-delivery-ecommerce-with-dunzo/#respond Wed, 28 Jul 2021 15:38:42 +0000 https://blog.hackerrank.com/?p=17246 Retailers had reason to rejoice in the last year as their products flew off digital...

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Retailers had reason to rejoice in the last year as their products flew off digital shelves.

While this unprecedented boom of eCommerce was taking place globally, Dunzo set its sights on the hyper-local stage and carried out several thousand deliveries of essential commodities, groceries, and restaurant food to people across India. 

Soon enough, the phrase “Just Dunzo It” became a commonly heard one as the company doubled its active user base. 

We invited Mukund Jha, Dunzo’s CTO for a conversation with our Senior Director of Marketing, Aadil Bandukwala and Co-Founder & CTO, Harishankaran K, about the technologies powering the growth of eCommerce at large, what it’s like to work as an engineer at Dunzo and the company's obsession with data.

Read on for highlights from the conversation, or watch the recording here.

1. Go is Dunzo engineers’ language of choice 

Previously champions of Python, Dunzo fell in love with the Go language when they were designing their allocation system. 

“The high level of concurrency Go provides was what exactly we were looking for”, Mukund says, “and we’ve made it our primary language since.”A relatively new language designed at Google, Go is finding popularity among coders and is quickly becoming a favorite among large organizations. 

For their data needs, Dunzo uses PostgreSQL, MongoDB, and the other usual suspects like Redis, ElasticSearch, and BigTable. 

“Thanks to my time as an employee at Google, I fully understand the power of data and the actionable insights it can provide”, says Mukund. He has adopted and spread this data-loving culture at Dunzo, and it’s safe to say that Dunzo is obsessed with data.

To address the challenge of how they can sift through and organize the heaps of data they generate every day, the engineers at Dunzo built a platform that pushes the data through transformers, removes PIIs, combines all of it into giant fact tables where they can query and look out for anomaly alerts.

2. The convenience economy is spurring quick commerce

“We are naturally progressing towards a lifestyle that revolves around convenience and the demand for quick commerce has skyrocketed in the last year”, says Mukund, “and technology is building the answer to this demand. Machine learning, IoT, drone technology, AR and VR are all playing roles here.”

Speaking of drone technology, Mukund talks about the exciting news that Dunzo is piloting drone delivery of medicines in India. 

They are currently in the pilot phase of drone projects in the states of Karnataka and Telangana, and he highlights the recently eased unmanned aircraft systems regulations as a positive development. 

While countries like Iceland and Tanzania already use drones for deliveries, Mukund says that there are still a few country-specific challenges that must be addressed before drone deliveries become mainstream.

Augmented Reality, which allows users to preview products through a screen in their physical surroundings, has already become a part of Ikea and Amazon’s services. “It will mostly only be used in the luxury and interior design retail spaces for a few years to come'' Mukund predicts.

3. Dunzo regularly runs exercises of empathy

In the early days of the start-up, Dunzo’s customer support team was relatively small. “When inquiries came in gushing”, Mukund says, “all of us would pause our work to help and take on customer support duty.”

A deliberate variation of this practice, called “support connects” takes place to this day at Dunzo. Everyone in the office spends an hour or two being a support representative. 

“This practice helps us empathize with the customers and our fellow employees”, he says. It has become the origin of other exercises of fellowship. 

A recent example is the “user letter” - every team writes letters to users, explaining the what, why, and how of every feature they build. All employees at Dunzo are also encouraged to go on delivery runs at least once every quarter.

4. Autonomy is the magic word at Dunzo

In 2018, Dunzo had about 150-200 merchants. “We were still chiseling the onboarding process”, Mukund says, “and there were a lot of doubts about the necessity, security, and effectiveness of a digital platform like ours among merchants.”

Today, they partner with over 11,000 merchants across 8 cities. Mukund believes that the autonomy and transparency they offer merchants have helped them come this far.

“They can see how much money they’re making in real-time, which products of theirs are selling like hotcakes, and an array of options of offers that they can provide their customers along with other information”, he says, “so they can make informed decisions that they believe will accelerate their business online.”

This theme of autonomy is ubiquitous at Dunzo. 

“We view every developer as an owner regardless of their experience level, so they actively participate in the conception, deployment, monitoring, and maintenance.”, says Mukund. “Even our interns push things to production regularly.”

He adds, “They get to choose the language, frameworks, and other technologies that they’d like to work with to solve problems.” 

“The learning curve for an engineer at Dunzo is steep,” admits Mukund, “because our business problems and scale are constantly changing but it’s worth it because everyone at Dunzo gets to have a significant impact.”

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